Freelance Senior UX Researcher

Xpand Group; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A digital product company in Greater London is seeking a Senior User Researcher on a freelance contract to enhance their subscription-based digital product. The role involves the full spectrum of user research, focusing on optimizing the user experience across web and mobile platforms. Ideal candidates will possess strong qualitative research skills, a background in subscription products, and the ability to collaborate with various stakeholders. The contract is initially for 3 months with a hybrid work pattern, requiring some on-site presence and travel.

Qualifications

• Experience in subscription-based products or e-commerce is preferred.
• Strong qualitative research skills with some quantitative experience.
• Ability to frame research questions and select methodologies.

Responsibilities

• Lead end-to-end user research on subscription journeys.
• Conduct usability testing and user interviews.
• Analyze research findings into actionable insights.
• Collaborate with Product Managers and Designers.

Skills

Qualitative research skills

Knowledge of subscription-based products

Experience with remote research tools

Analytical skills

Tools

UserTesting

Analytics platforms

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior User Researcher (Freelance Contract)

Contract Overview

We are hiring a Senior User Researcher (Freelance) to support a subscription-based digital product across web and mobile app. This is a hands‑on contract role focused on discovery, monetisation, and subscription experience optimisation.

This role suits an experienced researcher who is comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction.

Contract Details

• Start date: ASAP / mid‑January
• Contract length: Initial 3 months (strong possibility to extend)
• Location: London (Victoria)
• Work pattern: Hybrid - 2 days per week on‑site (cannot be remote)
• Travel: Regular travel to Nottingham is required
• Work schedule: Full-time, Monday‑Friday
• Reporting to: Product and Design leadership
• IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader)
• Day rate: £500 per day

Key Responsibilities

• Lead end‑to‑end user research across subscription journeys on web and app
• Plan and research to validate freemium models, pricing, and monetisation
• Run discovery activities, including user interviews, usability testing, and concept validation
• Design research plans covering both tactical improvements and strategic redesign initiatives
• Analyse and synthesise research findings into clear, actionable insights
• Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders
• Champion human‑centred design, accessibility, and usability across the product lifecycle

Required Experience

• Background in subscription‑based products and/or e‑commerce preferred
• Strong qualitative research skills (quantitative experience beneficial)
• Confidently framing research questions, defining hypotheses, and selecting methodologies
• Experience using remote research tools (e.g. UserTesting or similar)
• Familiarity with analytics platforms

*Rates depend on experience and client requirements