Fraud Support Advisor – Hybrid, 6‑Month Contract

Tate; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Tate is recruiting for Fraud Advisor roles within a leading bank's Fraud and Scams team in Glasgow. The positions are 6-month contracts with paid training onsite for up to 6 weeks (Mon-Fri, 9am-5pm).

After training, roles move to hybrid work, with 3 days in the office each week. Responsibilities include handling up to 60 calls daily, supporting customers in vulnerable moments, and delivering compassionate, outcome-focused service while learning about the latest fraud trends.

Qualifications

• Experience in a contact centre.
• Financial Services experience highly desirable.
• Excellent listening and communication skills with empathy.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Flexible, can-do approach to work

Responsibilities

• Handle up to 60 calls per day.
• Support customers during vulnerable moments.
• Build natural rapport to make customers feel protected and valued.
• Show resilience to deliver great outcomes.
• Champion customer experience with a personal touch.
• Learn about the latest fraud and scams to aid continuous development.

Skills

Empathy

Communication

Call center

Teamwork

Job description

Tate is recruiting for Fraud Advisor roles within a leading bank's Fraud and Scams team in Glasgow. The positions are 6-month contracts with paid training onsite for up to 6 weeks (Mon-Fri, 9am-5pm).

After training, roles move to hybrid work, with 3 days in the office each week. Responsibilities include handling up to 60 calls daily, supporting customers in vulnerable moments, and delivering compassionate, outcome-focused service while learning about the latest fraud trends.