Fraud Advisor

Tate; Glasgow; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after training

Paid training

Job summary

Tate is recruiting a Fraud Advisor in Glasgow for a 6 month contract, starting 12 October. The role involves handling up to 60 calls daily in a fraud and scams team, with full training provided. After training, hybrid work is available, with office attendance three days per week in Glasgow city centre.

The position requires empathy, strong listening skills, and the ability to support customers through challenging situations, in a financial services context.

Qualifications

• Experience in a contact centre environment; financial services experience desirable.
• Exceptional listening and communication skills with empathy.

Responsibilities

• Handle up to 60 calls per day.
• Support customers during vulnerable moments and provide guidance.
• Build rapport and provide reassurance to customers.
• Deliver positive outcomes with resilience in challenging situations.
• Promote a positive customer experience with personal touch.

Skills

Call centre experience

Empathy

Excellent listening

Teamwork

Customer-focused

Job description

Fraud Advisor

Glasgow

6 month Contract, starting 12th October

Monday to Friday, 10:30am - 7pm

£157 per day via Umbrella

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.

This role will also be paid via an Umbrella company, and we suggest you understand what your pay will look like, and consider this before applying.

Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of call centre positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.

Our client is offering the opportunity to join their business on a 6 month contract. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then.

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who have unfortunately fallen victim to Fraud or a Scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via an Umbrella company
• 6 month contract
• Training includes being in the office every day for up to 6 weeks, the hours for training differ from the role and would be Monday to Friday, 9am - 5pm.
• Hybrid working once training is complete, 3 days a week in the office.
• Office based in Glasgow City Centre.
• Working 10:30am - 19:00pm Monday to Friday.
• 12th October start date!

What you will be doing

• This is a call centre position, taking up to 60 calls per day.
• Supporting our clients' customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Comfortable with working in a call centre and taking 60+ calls per day.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

Training

If successful you will undergo paid training for up to 6 weeks, at least 4 weeks of this will be onsite in the office every day Monday to Friday 9am to 5pm. After which the role will then be Hybrid with office attendance of 3 days per week.

What next?

Please note the start date for this role is Monday 12th October.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application