Fraud Customer Advisor - Hybrid, Training & Growth

Firstsource; Glasgow; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension

Enhanced maternity and paternity pay

Life insurance

Casual dress environment

Mentoring and career development

Company events

Hybrid working opportunities

Job summary

Firstsource Solutions Limited in the United Kingdom is looking for a Fraud Customer Service Advisor to join onsite in Glasgow, with hybrid/work-from-home opportunities after successful training and assessment. You will play a vital role protecting customers from financial crime while delivering excellent service and building a long-term career in a supportive, award-winning contact centre.

This role involves investigating fraudulent activity, questioning customers to understand circumstances,

Qualifications

• Experience in Financial Services or a Contact Centre environment.
• Good employment history.
• A good credit history; background checks and vetting are required.

Responsibilities

• Support customers who may have experienced fraudulent activity on their accounts.
• Investigate suspicious transactions and identify potential fraud risks.
• Ask the right questions to understand each customer's circumstances.
• Provide reassurance and guidance during stressful situations.
• Use multiple systems to assess information and make informed decisions.
• Work closely with your team to stay ahead of fraud trends and scams.
• Deliver outstanding customer service while meeting regulatory and compliance standards.

Skills

Financial services experience

Contact centre experience

Communication

Active listening

Computer systems

Problem solving

Empathy

Teamwork

Positive attitude

Job description

Firstsource Solutions Limited in the United Kingdom is looking for a Fraud Customer Service Advisor to join onsite in Glasgow, with hybrid/work-from-home opportunities after successful training and assessment. You will play a vital role protecting customers from financial crime while delivering excellent service and building a long-term career in a supportive, award-winning contact centre.

This role involves investigating fraudulent activity, questioning customers to understand circumstances,