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Tate; Bradford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Paid training

Hybrid working after training

Job summary

Tate is recruiting a Fraud Advisor to join their Fraud and Scams team on a 6 month contract. You will handle a high volume of calls, support customers affected by fraud, and work from an office in Bradford during training, with hybrid working thereafter. Training lasts up to 6 weeks, with 3 days in the office once completed.

DBS and credit checks apply, and pay is via Umbrella. Excellent listening and communication skills, empathy, and the ability to build rapport are essential as you guide

Qualifications

• Experience in a contact centre environment.
• Financial services experience desirable.

Responsibilities

• Answer up to 60 calls per day in a call centre setting.
• Support customers during vulnerable moments with empathy and understanding.
• Build rapport and ensure customers feel protected and valued.
• Demonstrate resilience to achieve positive outcomes for customers.

Skills

Empathy

Active listening

Communication

Teamwork

Resilience

Flexibility

Job description

Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of call centre positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.

Our client is offering the opportunity to join their business on a 6 month contract. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who have unfortunately fallen victim to Fraud or a Scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• 6 month contract
• Training includes being in the office every day for up to 6 weeks, the hours for training differ from the role and would be Monday to Friday, 9am - 5pm.
• Hybrid working once training is complete, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 10:30am - 19:00pm Monday to Friday.

What you will be doing

• This is a call centre position, taking up to 60 calls per day.
• Supporting our clients' customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Comfortable with working in a call centre and taking 60+ calls per day.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

Training

If successful you will undergo paid training for up to 6 weeks, at least 4 weeks of this will be onsite in the office every day Monday to Friday 9am to 5pm. After which the role will then be Hybrid with office attendance of 3 days per week.

Please Note

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.

This role will also be paid via an Umbrella company, and we suggest you understand what your pay will look like and consider this before applying.

Please note the start date for this role is Monday 12th October.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.