Fraud & Scams Advisor (Hybrid) – 6-Month Contract

Tate Recruitment; Baildon; Hybrid; GBP 28,966; Part time

Job summary

A leading recruitment agency seeks a Customer Service Advisor to support vulnerable customers in fraud-related situations. You will work on a hybrid schedule, providing empathetic service at times of need. Applicants should have contact center experience, and financial services experience is a plus. The role is temporary for 6 months with a start date of February 2nd, 2024. The salary is up to £157 per day, requiring three days of office presence per week in Bradford.

Qualifications

• Experience of working within a contact centre; additional experience in Financial Services is highly desirable.

Responsibilities

• Support customers during vulnerable moments.
• Build rapport through great conversations.
• Show resilience to deliver positive outcomes.
• Champion customer experience with empathy.

Skills

Exceptional listening and communication skills

Strong teamwork ethic

Ability to show empathy

Flexibility

Motivated and proactive approach

Job description

A leading recruitment agency seeks a Customer Service Advisor to support vulnerable customers in fraud-related situations. You will work on a hybrid schedule, providing empathetic service at times of need. Applicants should have contact center experience, and financial services experience is a plus. The role is temporary for 6 months with a start date of February 2nd, 2024. The salary is up to £157 per day, requiring three days of office presence per week in Bradford.