Fraud Claims Admin Specialist – Hybrid (12-Month Contract)

First Central; Haywards Heath; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

1st Central is seeking a Claims Fraud Administration Handler to join our Counter Fraud Services team in Salford Quays or Haywards Heath on a 12-month fixed-term contract. This role offers 37.5 hours per week, Monday to Friday, with an initial full-time office-based training period.

You will perform administrative tasks to support fraud investigators, maintain MI records, coordinate referrals, and ensure regulatory compliance, while moving to a hybrid pattern of four days at home and one day in

Qualifications

• Experience in an administrative role.
• Previous experience in the motor insurance industry.
• Experience in a fraud environment.

Responsibilities

• Allocate new claim referrals to Operational and Complex Fraud colleagues.
• Manage incoming litigation to ensure that this is allocated and actioned by fraud investigators.
• Outsource new claim referrals to our supplier partners.
• Update our internal MI records at key stages of the claim on behalf of fraud investigators.
• Chasing suppliers for outstanding invoices and managing the completion of debt sheets.
• Identifying and communicating urgent tasks to team leaders and fraud investigators.
• Requesting and managing CRU certificates, as well as notifying DWP upon settlement/closure.
• Provide support to fraud investigations and CF team leaders.
• To adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
• To be compliant with health and safety policies at all times.
• To ensure compliance with Company and other relevant standards/regulations at all times.

Skills

Organisation & Prioritisation

Communication

Microsoft Office

Job description

1st Central is seeking a Claims Fraud Administration Handler to join our Counter Fraud Services team in Salford Quays or Haywards Heath on a 12-month fixed-term contract. This role offers 37.5 hours per week, Monday to Friday, with an initial full-time office-based training period.

You will perform administrative tasks to support fraud investigators, maintain MI records, coordinate referrals, and ensure regulatory compliance, while moving to a hybrid pattern of four days at home and one day in