Fraud Investigator (Hybrid) — Drive Claims Integrity

Träger Gerüstbau GmbH & Co. KG; England; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Hybrid working

Early access to salary

Career development

Recognition awards

Job summary

Acorn Insurance is seeking a Counter Fraud Investigator to manage a portfolio of fraud claims across motor insurance from cradle to grave. You will investigate, assess intelligence, and work with service providers to achieve correct outcomes while adhering to FCA and GDPR rules.

Hybrid role in Sevenoaks with 37.5 hours weekly. The role offers a salary between £26,350 and £34,800 plus up to £2,000 bonus once established, with opportunities to contribute to process improvements and team

Qualifications

• Good understanding of all aspects of claims handling including indemnity, liability, first party and bodily injury.
• Strong portfolio management and file discipline with accurate reserves and communications.
• Excellent organisational skills and ability to work independently.

Responsibilities

• Manage investigations and assess intelligence to achieve correct outcomes.
• Assess claims/referrals and decide on appropriate action.
• Interpret intelligence to drive investigation strategy.
• Proactively manage portfolios following procedures and SLAs.
• Ensure accuracy and output meet quality targets.
• Ensure compliance with Treating Customers Fairly, GDPR and FCA policies.
• Minimise leakage while maximising savings/repudiations.
• Respond to team calls promptly and professionally.
• Support continuous improvement and drive quality referrals.

Skills

Claims handling

Portfolio management

Negotiation

Indemnity & liability

Compliance

Tools

Investigation tools

Job description

Acorn Insurance is seeking a Counter Fraud Investigator to manage a portfolio of fraud claims across motor insurance from cradle to grave. You will investigate, assess intelligence, and work with service providers to achieve correct outcomes while adhering to FCA and GDPR rules.

Hybrid role in Sevenoaks with 37.5 hours weekly. The role offers a salary between £26,350 and £34,800 plus up to £2,000 bonus once established, with opportunities to contribute to process improvements and team