Proactive Counter Fraud Claims Investigator (Hybrid)

Träger Gerüstbau GmbH & Co. KG; Sevenoaks; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

35 days holiday

Job summary

Colonial Group in Sevenoaks (hybrid) is seeking a Counter Fraud Claims Handler to manage a portfolio of suspect motor fraud claims from cradle to grave. You will investigate, determine the appropriate course of action, and liaise with investigative service providers to secure the right outcomes.

The role emphasises proactive investigation, strict adherence to GDPR and FCA rules, and continual process improvements to drive quality referrals within the team.

Qualifications

• Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims.
• Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
• Excellent organisational skills and the ability to work independently with minimum support.
• Strong negotiation skills along with Excellent customer services skills.
• An understanding of the intelligence and investigative tools available to validate claims.
• Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.

Responsibilities

• Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
• Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
• Accurately interpret intelligence and use it to drive an appropriate investigation strategy
• Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
• Ensure output achieves acceptable levels of accuracy and quantity
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• Avoid any claims leakage whilst maximising savings/repudiations
• Ensure strict adherence to agreed counter fraud strategies
• Respond efficiently to telephone calls into the team/department
• Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team

Skills

Claims handling

Indemnity

Liability

Negotiation

Portfolio management

GDPR compliance

FCA compliance

Customer service

Job description

Colonial Group in Sevenoaks (hybrid) is seeking a Counter Fraud Claims Handler to manage a portfolio of suspect motor fraud claims from cradle to grave. You will investigate, determine the appropriate course of action, and liaise with investigative service providers to secure the right outcomes.

The role emphasises proactive investigation, strict adherence to GDPR and FCA rules, and continual process improvements to drive quality referrals within the team.