Franchise Service Advisor | Up to £36k OTE + Birthday Leave

KPI People Ltd; Royal Leamington Spa; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Birthday leave

Pension

Staff discounts

Benefits platform

Annual leave 23 days

Job summary

KPI People Ltd is seeking an experienced Service Advisor for a busy franchised dealership near Leamington Spa. You will greet customers, explain required work, and manage warranty and courtesy car paperwork while liaising with workshop and parts teams to ensure smooth service delivery.

The role offers a basic salary up to £30,000 with an uncapped OTE around £36,000, plus benefits including pension and staff discounts. Monday to Friday, 8:00–17:30, no weekend duties.

Qualifications

• 12 months motor trade service advisor experience.
• Full UK driving licence.

Responsibilities

• Meet and greet customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Skills

Motor Trade experience

Service Advisor experience

Full UK Driving Licence

Job description

KPI People Ltd is seeking an experienced Service Advisor for a busy franchised dealership near Leamington Spa. You will greet customers, explain required work, and manage warranty and courtesy car paperwork while liaising with workshop and parts teams to ensure smooth service delivery.

The role offers a basic salary up to £30,000 with an uncapped OTE around £36,000, plus benefits including pension and staff discounts. Monday to Friday, 8:00–17:30, no weekend duties.