Franchise Governance & Compliance Leader

YO! Sushi UK Ltd; Devon and Torbay; On-site; GBP 50,000 - 55,000; Full time

Job summary

YO! Sushi is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contractual processes across its franchise network. Based at our Head Office in Plymouth, you will manage complex partner matters and drive process improvements.

Key responsibilities include maintaining contract compliance, dispute resolution coordination, and enhancing CRM systems and automation to support scalable growth. 40-hour full-time role with a salary of £50,000–£55,000.

Qualifications

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused, with strong case management skills.
• Experience improving processes, controls and operational efficiency.
• Confident using CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and franchise relationships.
• Able to work with Operations, Legal, Finance, HR and senior leadership.

Responsibilities

• Oversee franchise governance, compliance and contractual processes across the network.
• Manage franchise partner relationships on disputes, entity changes, breaches and exits.
• Lead continuous improvement of processes, documentation, CRM and automation to drive efficiency and risk management.

Skills

Franchise governance

Contract management

Negotiation

Stakeholder management

CRM systems

Process improvement

Automation/AI tools

Operations coordination

Legal governance

Dispute resolution

Education

Degree in Business/Law/Operations

Tools

CRM systems

Process automation

AI tools

Job description

YO! Sushi is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contractual processes across its franchise network. Based at our Head Office in Plymouth, you will manage complex partner matters and drive process improvements.

Key responsibilities include maintaining contract compliance, dispute resolution coordination, and enhancing CRM systems and automation to support scalable growth. 40-hour full-time role with a salary of £50,000–£55,000.