Franchise Governance & Compliance Lead

YO! Sushi UK Ltd; Warrington; On-site; GBP 50,000 - 55,000; Full time

Job summary

YO! Sushi is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contractual processes across its franchise network. The role covers disputes, entity changes, contractual breaches and exits, while driving process improvements and CRM automation.

You will liaise with Operations, Legal, Finance and HR, ensuring standards across the network. The position is full-time with 40 hours per week and a salary of £50,000–£55,000.

Qualifications

• Experience in franchise management, compliance, and multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, notices, and legal documentation.
• Highly organised, analytical and detail-focused with strong case management skills.
• Track record of improving processes, controls and operational efficiency.
• Experience using CRM systems, automation and AI tools.
• Commercially minded balancing business needs with compliance.
• Able to work with Operations, Legal, Finance, HR and senior leadership.

Responsibilities

• Oversee franchise governance and compliance across the network.
• Manage franchise partner relationships on disputes, breaches, and exits.
• Lead continuous improvement of processes, CRM and automation initiatives.
• Ensure adherence to franchise agreements and standards across all units.

Skills

Franchise management

Contracts & compliance

Negotiation

Stakeholder management

Documentation drafting

Process improvement

CRM systems

Automation/AI tools

Cross-functional teamwork

Education

Degree in Business, Law or Operations

Tools

CRM software

Process automation tools

Job description

YO! Sushi is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contractual processes across its franchise network. The role covers disputes, entity changes, contractual breaches and exits, while driving process improvements and CRM automation.

You will liaise with Operations, Legal, Finance and HR, ensuring standards across the network. The position is full-time with 40 hours per week and a salary of £50,000–£55,000.