Forecasting & Workforce Planner - Hybrid (Newcastle)

Sage; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Generous pension scheme

Bonus scheme

25 days annual leave

8 bank holidays

Volunteer days

Health, dental & vision coverage

Work away scheme

Hybrid working

Healthy Mind app membership

Job summary

Sage in the United Kingdom is seeking a Workforce Planning & Forecasting Analyst for our Contact Centre. The role focuses on turning data into decisions, building forecasts, and guiding strategic planning within a fast-paced environment.

The position is hybrid with three days per week in the Newcastle office, offering the chance to partner with Finance, Sales and Operations to deliver accurate forecasts and actionable insights that shape business performance.

Qualifications

• Experience in forecasting, financial planning, business analytics, revenue operations or a similar analytical role.
• Strong analytical and problem-solving skills.
• Advanced Excel skills and experience with data visualisation or reporting tools such as Power BI, Tableau or similar.
• The ability to interpret complex data and communicate insights clearly to non-technical audiences.
• A proactive mindset with strong attention to detail.
• Experience working with large datasets and forecasting methodologies.

Responsibilities

• Building, managing and continuously improving forecasting models.
• Analysing historical performance, market trends and business drivers to predict future outcomes.
• Producing regular forecasts, scenario plans and performance insights.
• Partnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements.
• Identifying risks, opportunities and emerging trends through data analysis.
• Presenting findings and recommendations to stakeholders in a clear and compelling way.
• Supporting budgeting, planning and strategic decision-making activities.

Skills

Forecasting

Financial planning

Business analytics

Revenue operations

Analytical thinking

Problem-solving

Data interpretation

Attention to detail

Large datasets

Forecasting methodologies

Tools

Power BI

Tableau

Excel

Job description

Sage in the United Kingdom is seeking a Workforce Planning & Forecasting Analyst for our Contact Centre. The role focuses on turning data into decisions, building forecasts, and guiding strategic planning within a fast-paced environment.

The position is hybrid with three days per week in the Newcastle office, offering the chance to partner with Finance, Sales and Operations to deliver accurate forecasts and actionable insights that shape business performance.