Workforce Planning & Forecasting Analyst - Contact Centre

Sage; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Generous pension scheme

Bonus scheme

25 days annual leave

8 bank holidays

Volunteer days

Health, dental & vision coverage

Work away scheme

Hybrid working

Healthy Mind app membership

Job summary

Sage in the United Kingdom is seeking a Workforce Planning & Forecasting Analyst for our Contact Centre. The role focuses on turning data into decisions, building forecasts, and guiding strategic planning within a fast-paced environment.

The position is hybrid with three days per week in the Newcastle office, offering the chance to partner with Finance, Sales and Operations to deliver accurate forecasts and actionable insights that shape business performance.

Qualifications

• Experience in forecasting, financial planning, business analytics, revenue operations or a similar analytical role.
• Strong analytical and problem-solving skills.
• Advanced Excel skills and experience with data visualisation or reporting tools such as Power BI, Tableau or similar.
• The ability to interpret complex data and communicate insights clearly to non-technical audiences.
• A proactive mindset with strong attention to detail.
• Experience working with large datasets and forecasting methodologies.

Responsibilities

• Building, managing and continuously improving forecasting models.
• Analysing historical performance, market trends and business drivers to predict future outcomes.
• Producing regular forecasts, scenario plans and performance insights.
• Partnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements.
• Identifying risks, opportunities and emerging trends through data analysis.
• Presenting findings and recommendations to stakeholders in a clear and compelling way.
• Supporting budgeting, planning and strategic decision-making activities.

Skills

Forecasting

Financial planning

Business analytics

Revenue operations

Analytical thinking

Problem-solving

Data interpretation

Attention to detail

Large datasets

Forecasting methodologies

Tools

Power BI

Tableau

Excel

Job description

Job Title

Workforce Planning & Forecasting Analyst - Contact Centre

Job Description

Turn data into decisions that shape the future
Do you enjoy uncovering patterns, predicting outcomes, and helping businesses make smarter decisions? We're looking for a Forecasting Analyst to join our team and play a key role in translating complex data into actionable insights that drive business performance.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to influence strategic planning across a growing organisation.

This is a Hybrid role with three days per week in our Newcastle office

Key Responsibilities

What you'll be doing
As our Forecasting Analyst, you'll be responsible for developing and maintaining forecasts that help guide critical business decisions. You'll work closely with stakeholders across multiple functions, combining data analysis, commercial awareness, and strategic thinking to provide accurate and meaningful forecasts.

• Building, managing and continuously improving forecasting models.
• Analysing historical performance, market trends and business drivers to predict future outcomes.
• Producing regular forecasts, scenario plans and performance insights.
• Partnering with leaders across Finance, Sales, Operations and other business teams to understand forecasting requirements.
• Identifying risks, opportunities and emerging trends through data analysis.
• Presenting findings and recommendations to stakeholders in a clear and compelling way.
• Supporting budgeting, planning and strategic decision-making activities.

What we're looking for
We're interested in people who are naturally curious, commercially aware and passionate about using data to influence decisions.
You'll likely bring:

• Experience in forecasting, financial planning, business analytics, revenue operations or a similar analytical role.
• Strong analytical and problem-solving skills.
• Advanced Excel skills and experience with data visualisation or reporting tools such as Power BI, Tableau or similar.
• The ability to interpret complex data and communicate insights clearly to non-technical audiences.
• A proactive mindset with strong attention to detail.
• Experience working with large datasets and forecasting methodologies.

Why join us?

This is a role where your insights will have a genuine impact. You'll be working with talented colleagues, influencing key business decisions, and helping shape future growth plans.

Your benefits

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbein

Function

Customer Operations

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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