Senior Forecasting & Workforce Planning Strategist

Longreach Recruitment; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Longreach Recruitment is seeking an experienced resource planner in London. The role requires demonstrable experience in contact centre and back-office resource planning, along with advanced Excel proficiency and strong analytical skills.

Offered compensation ranges from £50,000 to £60,000, depending on experience, with a bonus and broad flexible benefits. This position offers a hybrid work model, requiring two days in the office each week.

Qualifications

• Demonstrable experience in contact centre and back-office resource planning.
• Experience with scenario and 'what-if' analysis.
• Comprehensive understanding of the end-to-end resource planning cycle.

Responsibilities

• Develop accurate demand forecasts and capacity plans.
• Implement forecasting processes for back-office functions.
• Refine the contact centre planning and forecasting process.

Skills

Forecasting and modelling skills

Excel proficiency

Analytical skills

Communication skills

Stakeholder management

Job description

Longreach Recruitment is seeking an experienced resource planner in London. The role requires demonstrable experience in contact centre and back-office resource planning, along with advanced Excel proficiency and strong analytical skills.

Offered compensation ranges from £50,000 to £60,000, depending on experience, with a bonus and broad flexible benefits. This position offers a hybrid work model, requiring two days in the office each week.