Food Waste Coordinator

Redditch Borough Council; Redditch; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Training & development

Employee Assistance Programme

Benefits platform discounts

Job summary

Redditch Borough Council is recruiting an Environmental Services Coordinator to support the new food waste service across Bromsgrove and Redditch. You will lead day-to-day delivery and coordinate frontline teams to ensure reliable collections.

We are looking for someone with supervisory experience in waste services, strong communication and organisational skills, and a commitment to high customer service standards. This is a permanent role, 37 hours per week, with flexibility across depots.

Qualifications

• Full Class 2 (Category C) HGV driving licence.
• Driver CPC qualification card and digital tachograph card.
• Knowledge of tachograph regulations and operation.
• Be confident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch depots.
• Commitment to excellent customer service and continuous service improvement.
• Good understanding of health and safety practices and how these apply to the role and service area.

Responsibilities

• Lead day-to-day delivery of food waste collection services across Bromsgrove and Redditch.
• Manage frontline operational staff including support officers, drivers and management.
• Ensure effective delivery of a busy frontline service while maintaining high customer service standards.
• Work with operational staff to support performance monitoring and planning.
• Maintain service standards and respond to issues under pressure.

Skills

HGV licence (Class 2)

Driver CPC

Tachograph card knowledge

Customer service focus

Communication skills

Flexibility across depots

Problem solving

Team leadership

Microsoft Word

Tools

Microsoft Word

Excel

Teams

Job description

The following content displays a map of the jobs location - Unit 31, Crossgates Road, Park Farm Industrial Estate, Redditch, Worcestershire.

Grade 7 (SCP 25 - 30) £36,363 to £40,777 per annum

Working Hours:

37

Location:

Closing Date:

27/09/2026

Job Type:

Sector:

Local Councils

Business Unit:

Bromsgrove

Job Introduction

Environmental ServicesSupport Officer (Coordinator)

Permanent Position

37 hours per weekworked over any 4 or 5 days from 7 (Monday to Friday), 06:30 to 17:00 (16:00 finish on Fridays)

Grade 7, SCP 25-30

Bromsgrove District Council and Redditch Borough Council

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Councilshare services and worktogether to deliver high-quality services to our communities. We arecommitted to being a customer-focused organisation, with residents at the heart of everything we do.

The Role

An exciting opportunity has arisen within the Waste Services Team for an Environmental Services Coordinator to support our new food waste service.

The successful candidate will play a key role in leading the day-to-day delivery of food waste collection services across Bromsgrove and Redditch.

Working closely with operational staff includingsupport officers, drivers, and management, you will help ensure the effective delivery of a busy frontline service whilst maintaining high standards of customer service.

This is a varied and challenging role requiring excellent verbal and written communication, organisational and problem-solving skills. The position may require flexible working across any of our depot sites tosupport operational requirements as and when required.

Key Requirements

You will:

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Beconfident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate acommitment to excellent customer service and continuous service improvement.
• Have a goodunderstanding of health and safety practices and how these apply to the role and service area and their impact.

Skills and Experience

We are looking for a motivatedindividual with experience in a management, supervisory, or operationalsupport role within waste services or a similar service environment.

Successful candidates will be able to demonstrate:

• Proven ability in leading and developing a team, including managing conflict and contrasting team dynamics.
• Experience of supervising and managing frontline operational teams.
• A good working knowledge of waste collection operations.
• Strong communication andinterpersonal skills.
• The ability to liaise effectively with operational staff, residents, and management.
• Competence in Microsoft Word, Excel, Teams and other web-based systems.
• The ability to learn and use a range of service specific management and office-based computer systems.
• Excellent organisational skills and attention to detail.
• A flexible and proactive approach to problem solving.
• The ability to work under pressure whilst maintaining service standards and integrity.
• Experience within a local authority waste management environment.
• Experience dealing with customer enquiries and service complaints.
• Knowledge of waste collection legislation, health and safety requirements, and vehicle operations.
• Previous experiencesupporting service performance monitoring and operational planning.
• Experience of budgetary and project planning management.

Employee Benefits

The councils offer a range of attractive benefits, including:

• Generous annual leave entitlement.
• Flexible working arrangements where operationally appropriate.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Access to a comprehensive employee benefits platform offering discounts, salary sacrifice schemes and other benefits.

Further Information

For an informal discussion about the role, please contact:

interview date - to be confirmed by the Environmental Services Management team