Waste Services Officer

Civic Recruitment Limited; Bewdley; On-site; GBP 34,000 - 39,000; Full time

Job summary

Civic Recruitment Limited is recruiting a Waste & Recycling Officer for a 4-month contract with a Local Authority in Bewdley, United Kingdom.

You will monitor waste collection, recycling and environmental services, investigate issues, promote waste reduction, ensure compliance with legislation, and work with residents, contractors and partners to deliver efficient services.

Qualifications

• Educated to GCSE level (or equivalent), including English and Mathematics.
• Full UK Driving Licence.
• Competentin Microsoft Office applications, particularly Excel, Word, and Outlook.
• Relevantqualification in Waste Management, Environmental Services, EnvironmentalScience, Sustainability, or a related discipline.
• Certificateof Technical Competence (COTC) or relevant industry qualification.
• Healthand Safety qualification (e.g., IOSH Managing Safely, NEBOSH Certificate).
• Environmentalenforcement or waste legislation training.

Responsibilities

• Monitor the performance of waste collection, recycling, garden waste, and related environmental services.
• Investigate missed collections, service complaints, and operational issues, ensuring timely and effective resolution.
• Conduct service inspections, audits, and site visits to ensure service standards are maintained.
• Support the management, monitoring, and performance review of waste collection contracts and service providers.
• Work closely with operational teams to address service challenges and improve efficiency.
• Analyse operational data, service performance indicators, and customer feedback to identify trends and opportunities for improvement.
• Support the development and implementation of recycling, waste reduction, and sustainability initiatives.
• Assist in the introduction of new waste services, operational processes, and legislative changes.
• Recommend improvements to service delivery and customer satisfaction.
• Respond to customer enquiries, complaints, and service requests in a professional and timely manner.
• Liaise with residents, businesses, elected members, community groups, and external stakeholders regarding waste management matters.
• Promote recycling, waste minimisation, and environmental awareness through education campaigns and community engagement activities.
• Provide advice and guidance on waste and recycling services.
• Ensure services operate in compliance with environmental legislation, waste regulations, Council policies, and health and safety requirements.
• Support investigations into fly-tipping, waste contamination, abandoned waste, and other environmental offences.
• Collect evidence and prepare reports to support enforcement activities where required.
• Maintain awareness of legislative changes affecting waste management services.
• Promote a strong health and safety culture across waste operations.
• Undertake risk assessments, inspections, and audits as required.
• Monitor contractor and operational compliance with health and safety procedures.
• Report and investigate incidents, accidents, and near misses where necessary.
• Maintain accurate records, databases, and management information systems.
• Prepare reports, statistics, performance dashboards, and briefing papers for management and elected members.
• Support budget monitoring, procurement activities, and contract administration where required.
• Ensure all documentation is maintained in accordance with Council procedures.

Skills

Communication

Customer service

Data analysis

Stakeholder management

Organisational skills

Attention to detail

Problem-solving

Teamwork

Education

GCSE English and Maths

Full UK Driving Licence

Microsoft Office (Excel, Word, Outlook)

Waste management/environmental qualification

Certificate of Technical Competence (COTC)

Health and Safety qualification (IOSH/NEBOSH)

Tools

Microsoft Office

Job description

Bewdley, United Kingdom | Posted on 25/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

4 months contract with a Local Authority

Job Title: Waste & Recycling Officer

Job Purpose

To support the effective delivery of the Council's waste,recycling, and environmental services by monitoring operational performance,investigating service issues, promoting waste reduction initiatives, andensuring compliance with relevant legislation and Council policies. The postholder will work closely with operational teams, contractors, residents,businesses, and partner organisations to deliver efficient, sustainable, andcustomer-focused waste management services.

Key Responsibilities

Operational Management

• Monitorthe performance of waste collection, recycling, garden waste, and relatedenvironmental services.
• Investigatemissed collections, service complaints, and operational issues, ensuringtimely and effective resolution.
• Conductservice inspections, audits, and site visits to ensure service standardsare maintained.
• Supportthe management, monitoring, and performance review of waste collectioncontracts and service providers.
• Workclosely with operational teams to address service challenges and improveefficiency.

Service Improvement

• Analyseoperational data, service performance indicators, and customer feedback toidentify trends and opportunities for improvement.
• Supportthe development and implementation of recycling, waste reduction, andsustainability initiatives.
• Assistin the introduction of new waste services, operational processes, andlegislative changes.
• Recommendimprovements to service delivery and customer satisfaction.

Customer and Community Engagement

• Respondto customer enquiries, complaints, and service requests in a professionaland timely manner.
• Liaisewith residents, businesses, elected members, community groups, andexternal stakeholders regarding waste management matters.
• Promoterecycling, waste minimisation, and environmental awareness througheducation campaigns and community engagement activities.
• Provideadvice and guidance on waste and recycling services.

Compliance and Enforcement

• Ensureservices operate in compliance with environmental legislation, wasteregulations, Council policies, and health and safety requirements.
• Supportinvestigations into fly-tipping, waste contamination, abandoned waste, andother environmental offences.
• Collectevidence and prepare reports to support enforcement activities whererequired.
• Maintainawareness of legislative changes affecting waste management services.

Health and Safety

• Promote a strong health and safety culture across waste operations.
• Undertakerisk assessments, inspections, and audits as required.
• Monitorcontractor and operational compliance with health and safety procedures.
• Reportand investigate incidents, accidents, and near misses where necessary.

Administration and Reporting

• Maintainaccurate records, databases, and management information systems.
• Preparereports, statistics, performance dashboards, and briefing papers formanagement and elected members.
• Supportbudget monitoring, procurement activities, and contract administrationwhere required.
• Ensureall documentation is maintained in accordance with Council procedures.

Experience

• Experienceworking within waste management, recycling, environmental services, or arelated operational environment.
• Experienceof investigating customer complaints and resolving service-related issues.
• Experienceof monitoring performance and analysing service data.
• Experienceworking with a range of stakeholders, including customers, contractors,and external partners.
• Experienceworking within a local authority environment.
• Experienceof contract management and performance monitoring.
• Experiencesupporting environmental enforcement activities.
• Experiencedelivering community engagement or behaviour change campaigns.

Qualifications

• Educatedto GCSE level (or equivalent), including English and Mathematics.
• FullUK Driving Licence.
• Competentin Microsoft Office applications, particularly Excel, Word, and Outlook.
• Relevantqualification in Waste Management, Environmental Services, EnvironmentalScience, Sustainability, or a related discipline.
• Certificateof Technical Competence (COTC) or relevant industry qualification.
• Healthand Safety qualification (e.g., IOSH Managing Safely, NEBOSH Certificate).
• Environmentalenforcement or waste legislation training.

Knowledge, Skills and Competencies

Knowledge

• Understandingof waste collection, recycling, and environmental services.
• Knowledgeof waste legislation, environmental regulations, and health and safetyrequirements.
• Understandingof local authority waste service delivery and performance frameworks.

Skills

• Strongcommunication and customer service skills.
• Excellentorganisational and planning abilities.
• Analyticalskills with the ability to interpret data and produce meaningful reports.
• Effectiveproblem-solving and decision-making capability.
• StrongIT skills and experience using management information systems.
• Abilityto work independently and as part of a team.
• Strongstakeholder management and relationship-building skills.
• Professionaland customer-focused approach.
• Attentionto detail and accuracy.
• Abilityto manage competing priorities and meet deadlines.
• Commitmentto continuous improvement and service excellence.

Additional Information

• PayRate: £25.90 per hour
• Hours: 37 hours per week
• Location: Wyre Forest House, Bewdley
• WorkingPattern: Monday to Friday, subject to operational requirements
• TravelRequirement: Full UK Driving Licence required; travel within thedistrict may be necessary.
• Weoperate on a bi-weekly payment schedule.

Closing date: Soon – early applications areencouraged