Food & Travel Operations Leader (GM)

Ssp Group; England; Vor Ort; GBP 31.000 - 37.000; Vollzeit

Benefits dieser Stelle

Discounted meals on shift

Colleague discount – up to 50%

Friends & Family discount – up to 20%

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Zusammenfassung

SSP Group is seeking an inspirational General Manager to lead our Starbucks and Upper Crust teams. You’ll drive exceptional customer service and strong operational excellence across locations, delivering consistent results and a great guest experience.

You’ll recruit and train people, coach teams to know our products, manage trade activity, growth and profitability, and ensure safety, compliance, and brand standards. SSP values diversity and development opportunities.

Aufgaben

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Jobbeschreibung

SSP Group is seeking an inspirational General Manager to lead our Starbucks and Upper Crust teams. You’ll drive exceptional customer service and strong operational excellence across locations, delivering consistent results and a great guest experience.

You’ll recruit and train people, coach teams to know our products, manage trade activity, growth and profitability, and ensure safety, compliance, and brand standards. SSP values diversity and development opportunities.