Visionary GM for Food & Travel Operations

SSP Group; Gloucestershire Science & Technology Park; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20%

Access to digital GPs, 24/7 helpline

Wellbeing support

Family friendly leave

Networks for inclusion (Neurodiversity

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Group is hiring a General Manager for our Starbucks & Cafe Local units in the United Kingdom. You will lead teams, deliver exceptional customer service, manage operations, and drive profitable performance.

As an inspirational leader, you will recruit and train staff, coach teams on product knowledge and brand standards, and steer trade activity to grow sales. You will ensure compliance with systems and safety while building strong client and partner relationships.

Qualifications

• Recruit and train the best people for your teams, developing their operational and leadership skills.
• Coach teams to be passionate about the products in your units, building its brand and providing customers with the right range, quality, and service.
• Lead trade activity and use your expertise to grow sales and maximise profit.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP Group is hiring a General Manager for our Starbucks & Cafe Local units in the United Kingdom. You will lead teams, deliver exceptional customer service, manage operations, and drive profitable performance.

As an inspirational leader, you will recruit and train staff, coach teams on product knowledge and brand standards, and steer trade activity to grow sales. You will ensure compliance with systems and safety while building strong client and partner relationships.