Food Team Leader: Fast-Paced Retail Impact

Marks and Spencer; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Marks & Spencer in Gateshead is looking for a Team Manager in Food who will lead from the front on the shop floor, set the pace, raise standards, and inspire a team to deliver standout service and strong commercial results.

You will be a confident, people-first leader who thrives in a fast-moving environment, making bold decisions, coaching others, and championing great service and M&S behaviours.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Capacity to have constructive conversations when needed.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor and set the pace for the team.
• Raise standards and inspire your team to deliver standout service and strong commercial results.
• Coach and develop team members, with accountability for performance.
• Drive a culture of inclusivity, value, and continuous improvement.

Skills

Team leadership

Commercial awareness

Coaching & performance management

Difficult conversations

Resilience & change

Digital confidence

Customer service & values

Job description

Marks & Spencer in Gateshead is looking for a Team Manager in Food who will lead from the front on the shop floor, set the pace, raise standards, and inspire a team to deliver standout service and strong commercial results.

You will be a confident, people-first leader who thrives in a fast-moving environment, making bold decisions, coaching others, and championing great service and M&S behaviours.