Food Store Team Leader: Bold Service & Growth

Marks and Spencer; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Marks and Spencer in Manchester is looking for a Team Manager in Food to lead from the front on the shop floor, setting the pace and raising standards. You will inspire your multiskilled team to deliver standout service, strong commercial results, and a great customer experience even under pressure.

We seek confident, people-first leaders who thrive in fast-moving retail environments and can coach, develop and performance-manage with clarity and empathy.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a multiskilled team to deliver standout service and commercial results.
• Drive a culture of continuous improvement and strong customer focus.

Skills

Team leadership

Retail analytics

Coaching & development

People management

Change leadership

Digital literacy

Customer service

Job description

Marks and Spencer in Manchester is looking for a Team Manager in Food to lead from the front on the shop floor, setting the pace and raising standards. You will inspire your multiskilled team to deliver standout service, strong commercial results, and a great customer experience even under pressure.

We seek confident, people-first leaders who thrive in fast-moving retail environments and can coach, develop and performance-manage with clarity and empathy.