Food Retail Frontline Associate — Fast-Paced & Flexible

Marks & Spencer Plc; St Albans; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is looking for a Customer Assistant in our Food section, a frontline role where you’ll deliver five-star service at pace and help meet strong customer demand.

You’ll be resilient, down-to-earth, and ready to roll up sleeves, using Sparks App and in-store devices to assist customers and showcase our latest food products.

Flexibility to work across different areas and shifts, with some full-time hours required during the peak weeks in December.

Qualifications

• Frontline customer service in a busy setting.
• Able to work under pressure and deliver great service.
• Confident using digital tools to assist customers.
• Collaborative team player supporting a high-energy store.
• Willingness to work across different store areas.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Sell and upsell food products to meet demand.
• Utilise Sparks App and in-store devices to enhance service.
• Support colleagues to maintain a fast-paced, high-quality experience.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is looking for a Customer Assistant in our Food section, a frontline role where you’ll deliver five-star service at pace and help meet strong customer demand.

You’ll be resilient, down-to-earth, and ready to roll up sleeves, using Sparks App and in-store devices to assist customers and showcase our latest food products.

Flexibility to work across different areas and shifts, with some full-time hours required during the peak weeks in December.