Food Retail Customer Assistant - Fast-Paced Service Pro

Marks & Spencer Group; Greater London; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, recommending products, and driving customer satisfaction in a fast-paced environment.

Flexibility to work across store areas, a strong team player mindset, and comfort with digital tools are essential as you help customers find what they need and stay ahead of demand.

Qualifications

• Frontline retail role focused on delivering great customer service.
• Willingness to work flexible shifts across the store.
• Able to remain calm and professional under pressure while delivering five-star service.

Responsibilities

• Assist customers with product selection and queries.
• Maintain high standards of cleanliness, presentation and stock levels.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work across various store areas as demand requires.

Skills

Customer service

Teamwork

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, recommending products, and driving customer satisfaction in a fast-paced environment.

Flexibility to work across store areas, a strong team player mindset, and comfort with digital tools are essential as you help customers find what they need and stay ahead of demand.