Food Customer Assistant — Fast-Paced, Flexible Shifts

Marks & Spencer Group; St Albans; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace and acting as a confident brand ambassador.

You’ll work across store areas, be digitally confident with Sparks App and in-store devices, and help customers find and enjoy our latest food products. We expect resilience, team spirit, and a willingness to roll up your sleeves day after day to meet strong customer demand.

Qualifications

• Frontline customer-facing role requiring great service.
• Flexibility to work across store areas and shifts.
• Comfort with using digital tools to assist customers.

Responsibilities

• Assist customers with enquiries and product recommendations.
• Sell and promote new food products to customers.
• Ensure shelves are stocked and store presentation is maintained.
• Deliver a seamless, high-energy customer experience during peak times.

Skills

Customer service

Team player

Digital literacy

Sales skills

Tools

Sparks App

Job description

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace and acting as a confident brand ambassador.

You’ll work across store areas, be digitally confident with Sparks App and in-store devices, and help customers find and enjoy our latest food products. We expect resilience, team spirit, and a willingness to roll up your sleeves day after day to meet strong customer demand.