Food Hall Leader: Elevate Customer Experience & Ops

Sainsbury's Limited; Nottingham; Presencial; GBP 34.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Retail discounts

Descripción de la vacante

Sainsbury's Nottingham is seeking an experienced Food Manager to lead frontline teams, drive store standards and ensure excellent customer service across the food hall. You will model high performance, manage in-store operations and coach colleagues to deliver consistent results in a fast-paced environment.

You’ll be responsible for scheduling, performance management and compliance, with the autonomy to run the store in the absence of senior management.

Formación

• Track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in a dynamic, customer-facing environment in retail or hospitality.
• Leadership experience in high-volume, fast-paced operations with daily problem solving.
• Proven success delivering against KPIs including sales, stock availability, and engagement.
• Experience managing disciplinary issues, performance, and employee relations with fairness.

Responsabilidades

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes while delivering great shop keeping and customer service.
• Ensure customers get the food they want when they shop with us to remain first choice for food.
• People management: handling performance, capability, disciplinaries, scheduling and pay.
• Occasionally run the store and provide direction to colleagues to deliver for the customer.

Conocimientos

Customer service

Coaching

People management

KPI delivery

Retail operations

Descripción del empleo

Sainsbury's Nottingham is seeking an experienced Food Manager to lead frontline teams, drive store standards and ensure excellent customer service across the food hall. You will model high performance, manage in-store operations and coach colleagues to deliver consistent results in a fast-paced environment.

You’ll be responsible for scheduling, performance management and compliance, with the autonomy to run the store in the absence of senior management.