Store Food Manager: Lead & Elevate Customer Experience

Sainsbury's Limited; Greater Manchester; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury’s is seeking an experienced Food Hall Manager in the Greater Manchester area. You will model leadership across the food hall, coach teams to uphold high standards and drive exceptional customer service, while ensuring strict compliance to processes and accurate scheduling and pay.

You may take overall responsibility for running the store when required to deliver for customers. The role requires proven leadership in high-volume operations, a track record of achieving KPIs, and the

Qualifications

• Proven track record delivering exceptional customer experiences and coaching teams to raise standards.
• Experience leading teams in fast-paced, customer-facing environments and delivering results across KPIs.
• Ability to manage performance, absence, and employee relations issues with fairness and clarity.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flair for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• On occasion you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.

Skills

Leadership

Customer service

KPI delivery

Disciplinary handling

People management

Job description

Sainsbury’s is seeking an experienced Food Hall Manager in the Greater Manchester area. You will model leadership across the food hall, coach teams to uphold high standards and drive exceptional customer service, while ensuring strict compliance to processes and accurate scheduling and pay.

You may take overall responsibility for running the store when required to deliver for customers. The role requires proven leadership in high-volume operations, a track record of achieving KPIs, and the