Food Hall Operations Leader

Sainsbury's Limited; Ipswich; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's in Ipswich is seeking an experienced Food Manager to lead store operations, coach teams, and drive customer-focused service. You will ensure standards, compliance, and efficient daily running while delivering strong KPIs and staff performance.

The role offers responsibility for store leadership, performance management, and a focus on delivering an exceptional shopping experience for our customers.

Qualifications

• Proven track record delivering exceptional customer experiences and coaching teams to raise standards.
• Experience leading teams in high-volume retail or food service environments.
• Ability to drive performance against KPIs across sales, stock and customer satisfaction.
• Experience handling disciplinaries, performance issues and employee relations fairly.
• Experience managing complex people matters including absence management.

Responsibilities

• Model and coach high standards and efficiency across the food hall.
• Ensure adherence to processes while delivering customer-focused service.
• Lead daily operations to ensure stock availability and customer satisfaction.
• Oversee performance, scheduling, and payroll accuracy for store colleagues.
• Take overall responsibility for store operations when required.

Skills

Team leadership

Customer service

KPI delivery

Employee relations

Scheduling

Job description

Sainsbury's in Ipswich is seeking an experienced Food Manager to lead store operations, coach teams, and drive customer-focused service. You will ensure standards, compliance, and efficient daily running while delivering strong KPIs and staff performance.

The role offers responsibility for store leadership, performance management, and a focus on delivering an exceptional shopping experience for our customers.