Food Hall Manager: Lead & Elevate Customer Experience

Sainsbury's Limited; Swindon; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Pension – employer match

Cycle to Work

Retail vouchers

Wellbeing support

Job summary

Sainsbury's is seeking an experienced Store Manager to lead a high-volume food hall, coaching teams to deliver outstanding customer service and operational excellence. You will drive standards, oversee compliance, and ensure the store runs smoothly with accurate scheduling and payroll.

A proven ability to motivate staff, meet KPIs and resolve issues daily is essential. Salary depends on experience and store size, with a comprehensive benefits package.

Qualifications

• Proven track record delivering exceptional customer experiences and coaching teams to raise standards.
• Experience leading teams in fast-paced, customer-facing environments such as retail or hospitality.
• Strong ability to meet KPIs across sales, stock, and customer satisfaction.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst driving shopkeeping and customer service.
• Ensure customers get the food they want and maintain first-choice status for food.
• People management including performance, disciplinary, scheduling and pay accuracy.
• Often take overall responsibility for running the store with clear direction for colleagues.

Skills

People management

Customer service

Leadership

Operational excellence

Tools

KPI tracking

Job description

Sainsbury's is seeking an experienced Store Manager to lead a high-volume food hall, coaching teams to deliver outstanding customer service and operational excellence. You will drive standards, oversee compliance, and ensure the store runs smoothly with accurate scheduling and payroll.

A proven ability to motivate staff, meet KPIs and resolve issues daily is essential. Salary depends on experience and store size, with a comprehensive benefits package.