Food Hall Manager: Lead Ops & Customer Experience

Sainsbury's Limited; Royal Tunbridge Wells; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's Limited in Tunbridge Wells is seeking a Store Manager to lead daily operations, coach teams and drive high standards across the food hall. You will ensure product availability, safety, and seamless shop-floor performance, while keeping customers at the heart of every decision.

As a hands-on leader, you’ll manage performance, scheduling, and pay accuracy, with a focus on delivering first-class service, achieving KPI targets and a welcoming store environment for colleagues and shoppers

Qualifications

• Role requires leadership and coaching of store teams.
• Experience in delivering high standards and KPI performance.
• Ability to manage compliance and customer service.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the entire food hall.
• Manage compliance to processes while delivering strong customer service.
• Ensure customers get the food they want and drive first-choice status.
• People management including performance, disciplinaries, scheduling and pay accuracy.
• Occasionally assume overall store leadership to guide colleagues and operations.

Job description

Sainsbury's Limited in Tunbridge Wells is seeking a Store Manager to lead daily operations, coach teams and drive high standards across the food hall. You will ensure product availability, safety, and seamless shop-floor performance, while keeping customers at the heart of every decision.

As a hands-on leader, you’ll manage performance, scheduling, and pay accuracy, with a focus on delivering first-class service, achieving KPI targets and a welcoming store environment for colleagues and shoppers