Food Frontline Associate – Fast-Paced Customer Service

Marks & Spencer Plc; Waterlooville; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s busiest retailer in Waterlooville. You’ll work with a friendly, down-to-earth team, deliver five-star service under pressure, and confidently recommend our latest food products to customers.

This role uses Sparks App and in-store devices to enhance service. You’ll stay flexible across store areas, enjoy a supportive team, and adapt to changing shifts, including evenings and busy periods.

Qualifications

• Strong customer focus with ability to deliver five-star service under pressure.
• Willingness to work across store areas and flexible hours.
• Comfort with using Sparks App and in-store devices.

Responsibilities

• Help customers and recommend products to meet demand.
• Provide excellent service at a fast pace during busy periods.
• Support store team to drive sales and maintain store standards.

Skills

Customer service

Team player

Digital confidence

Flexibility

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s busiest retailer in Waterlooville. You’ll work with a friendly, down-to-earth team, deliver five-star service under pressure, and confidently recommend our latest food products to customers.

This role uses Sparks App and in-store devices to enhance service. You’ll stay flexible across store areas, enjoy a supportive team, and adapt to changing shifts, including evenings and busy periods.