Food Floor Team Leader - Drive Service & Results

Marks & Spencer Group; Reading; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer Group is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and driving strong commercial results while delivering standout service. You’ll inspire a multiskilled team and uphold high standards in a fast-moving store environment.

You’ll be a confident, people-first leader who uses data and insight to guide decisions, coaches others, and communicates with clarity and empathy to build a resilient and engaged team.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Skills

Team leadership

Data-driven decision making

Coaching and performance management

Communication and empathy

Adaptability

Digital confidence

Customer-focused mindset

Job description

Marks & Spencer Group is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and driving strong commercial results while delivering standout service. You’ll inspire a multiskilled team and uphold high standards in a fast-moving store environment.

You’ll be a confident, people-first leader who uses data and insight to guide decisions, coaches others, and communicates with clarity and empathy to build a resilient and engaged team.