Food Customer Assistant: Fast-Paced, Flexible & Digital

Marks & Spencer Group; City Of London; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Group in London is hiring a Customer Assistant for our Food section to be at the frontline of the UK’s retailer. You will help customers, recommend products, and deliver fast, five-star service during busy periods.

This role requires a friendly, resilient team player who can adapt to shift patterns, use digital tools like Sparks App, and stay calm when the store is busy.

Qualifications

• No formal experience required; enthusiasm and a can-do attitude are essential.
• Willingness to work across multiple store areas and shifts.
• Comfort with using in-store digital tools and devices.

Responsibilities

• Provide excellent customer service and greetings to shoppers.
• Advise on M&S Food products and promotions to customers.
• Operate tills and assist with checkout when needed.
• Help maintain store standards and assist across sections during busy periods.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

Job description

Marks & Spencer Group in London is hiring a Customer Assistant for our Food section to be at the frontline of the UK’s retailer. You will help customers, recommend products, and deliver fast, five-star service during busy periods.

This role requires a friendly, resilient team player who can adapt to shift patterns, use digital tools like Sparks App, and stay calm when the store is busy.