Food & Beverage - Team Leader

Splendid Hospitality Group; Greater London; Hybrid; GBP 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Programme

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice – Car Scheme

Wages accessed via Stream

Pension

Learning & Development

Zusammenfassung

Splendid Hospitality Group is seeking a Food & Beverage Team Leader at Hilton London Bankside to supervise the guest experience in our F&B outlets. You will ensure floor coverage, uphold service quality, and work closely with the Bar Manager to deliver outstanding hospitality.

You will train and motivate the team, drive upselling, and coordinate with kitchen to guarantee seamless guest service. This role is ideal for a customer-focused leader eager to maintain high standards.

Qualifikationen

• Experience in hospitality or food & beverages operations.
• Strong guest focus and teamwork.
• Willingness to participate in staff training.

Aufgaben

• Oversee guest journey in F&B outlets.
• Ensure high service standards and lead by example.
• Coordinate with kitchen for timely service.
• Brief and motivate team; maintain floor coverage.
• Identify upselling opportunities.
• Contribute to service improvements.

Kenntnisse

Guest service

Team leadership

Upselling

Communication

Jobbeschreibung

Food & Beverage - Team Leader

Department: Food & Beverage

Employment Type: Full Time

Location: Hilton London Bankside

Compensation: £14.65 / hour

Description

The key purpose of your role is to provide support and supervise the team’s delivery of customer service and maintain constant floor coverage, ensuring the guest’s needs are continually met at all times. Working closely with the Assistant Bar Manager and Bar Manager to exemplify quality of service, assist with staff training and development, and operational procedures within the F&B outlets.

What You Will Do In This Splendid Role:

When working as a Food & Beverage Team Leader you will be the person in charge for the guest journey during our guest’s time in F&B outlets. Here’s what you will be expected to do:

• Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate
• To always maintain the highest standards of service and quality, leading by example.
• Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables.
• Encourage team commitment and spirit, motivate team members and ensure the team receive adequate briefings.
• Demonstrate the highest guest focus & ensure individual guest requirements are understood & met by yourself and the team
• Contribute ideas/suggestions to improve standards & procedures to enable service excellence

What Makes You Splendid:

We live by our values, and we’d love you to bring them to life every day:

• Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
• Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
• Honest - If you’re someone who leads with integrity and communicates openly, you’ll thrive here.

We take pride in our work and believe that enjoying the journey is just as important as the destination.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – Peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.