Food and Beverage Team Leader

National Trust; Ilminster; On-site; GBP 13,000 - 25,000; Part time

Job summary

A leading conservation organization in the UK is looking for a Food and Beverage Team Leader. This role involves managing a small team, providing excellent customer service, and ensuring health and safety compliance. Ideal candidates should be friendly, adaptable, and possess strong communication skills. The position requires working flexible hours, including weekends, in a café setting. The organization offers a range of benefits including a pension scheme, discounts, and professional development opportunities.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust sites

Rental deposit loan scheme

Season ticket loan

Discounts for gym memberships

Flexible working hours

Employee assistance programme

Free parking at Trust locations

Responsibilities

• Work collaboratively with a small team to provide excellent customer service.
• Manage day-to-day operations and support team members.
• Supervise the induction and training of new colleagues.
• Ensure compliance with health and safety standards.
• Prepare food and serve customers from the café.

Skills

Friendly and adaptable

Positive can-do approach

Communication skills

Team leadership

Problem solving

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us for the coming season, ideally flexible and able to work weekdays and weekends/bank holidays on a rota basis.

You would be working within a small friendly team to meet the needs of the business as well as helping to create the best possible day out for our visitors. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Hours

1050 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Salary

£13,387.50 pro rata (FTE £24,862.50 per annum)

Duration

Fixed Term Contract until

Application

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it’s like to work here

We are a coffee shop on a small property, although small it can be busy during peak times, we have a wonderful team that love what they do.

What you’ll be doing:

This is a customer facing role and would include using the till, creating a variety of hot drinks and serving cakes, bakes and savouries while also washing dishes and cleaning.

As a Team Leader, you’ll be giving day‑to‑day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. Using computer systems to order stock, check off invoices and cashing up so you would need to be confident in using a computer, all training will be given.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can‑do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking for

• Friendly and adaptable, with a positive ‘can‑do’ approach.
• Enthusiastic and willing to learn.
• A people person, who cares about communicating well and giving great service.
• Aware of health and safety compliance.
• A problem solver, who can lead and support a team every day.

Benefits

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places