Food & Beverage Supervisor

North Music Trust; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday pay

Job summary

The Glasshouse International Centre for Music in Gateshead is seeking an experienced F&B Supervisor to lead teams across our bars, café, and brasserie. You will oversee service delivery, staff training, and upselling initiatives to enhance the guest experience during day, evening, and weekend events.

Ideal candidates have strong leadership, interpersonal, and multitasking skills, with prior experience in café, restaurant, or bar settings.

Qualifications

• Experience leading teams and staff training in F&B or hospitality.
• Proven ability to upsell and drive customer satisfaction.
• Strong leadership, communication and multitasking skills.

Responsibilities

• Lead teams across F&B outlets (bars, café, brasserie) to deliver guest experiences.
• Develop and train staff; implement upselling strategies.
• Ensure compliance with licensing, health and safety, and service standards.

Skills

Experience leading teams

Staff training

Supervisor/Team Leader experience

Product upselling

Strong leadership skills

Excellent interpersonal skills

Multitasking / prioritisation

Operational F&B knowledge

Tools

Barista trained

Cocktail trained

Job description

Salary: SCP 22 - £13.15 per hour (+ 12.07% holiday pay)

Deadline for applications:12 noon, Monday 5th October 2026

Reports to:F&B Manager - Operations, F&B Duty Manager

Location:The Glasshouse International Centre for Music

Working hours: casual contracts

About The Glasshouse International Centre for Music

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

About you

Do you love customer service and thrive in a fast-paced environment? Are you great at leading a team and upselling strategies? We're looking for experienced passionate supervisors to elevate our customer experience! If you’ve got experience in Food & Beverage or Hospitality, let's chat!

We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends.

The impact you’ll make

Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.

You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events.

Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

It would be great if you had experience in:

Experience in leading teams & staff training

Experienced in either café, restaurant & bar/cellar work

Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background

Skills and knowledge of:

Product upselling

Ability to work under own initiative

Strong leadership skills, leading by example

Excellent interpersonal skills

Ability to multitask and prioritize a varied workload

A strong understanding of operational F&B requirements

It also helps if you have:

Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained

You’ll be responsible for:

• Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to