Food and Beverage Supervisor

Millennium Hotels and Resorts; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Enrolment into Pension Plan

Meals Provided on Duty

Employee Discounted Accommodation

Employee Discount on Food & Beverage

Friends and Family accommodation rate

Length of Service related holiday

Long Service Awards

Employee of the Month

Recommend a Friend Scheme

Free Car Parking

Job summary

Millennium Hotels and Resorts is seeking an enthusiastic F&B Supervisor in the United Kingdom. You will lead the restaurant team across service periods, confidently present the menu, and manage payments and guest requests with a warm, professional approach.

The role emphasizes delivering exceptional customer service, maintaining high guest satisfaction, and supporting team development in a fast-paced hospitality environment.

Qualifications

• Previous experience in a Food & Beverage Supervisor or Team Leader role.
• Strong communication and leadership skills.
• Passion for delivering exceptional customer service.
• Ability to remain calm and organised under pressure.

Responsibilities

• Serve food and beverage in the restaurant, bar, breakfast or dinner teams.
• Confidently communicate all food and beverage offerings to customers.
• Handle payments (cash, card, room charges) per company guidelines.
• Provide warm, welcoming service at all guest touchpoints.
• Manage day-to-day staffing, plan and assign work, support performance goals.
• Ensure guest satisfaction and handle requests or complaints.
• Maintain stock, minimise waste and assist inventory procedures.

Skills

Customer service

Leadership

Communication

Organisational skills

Flexibility

Tools

Micros POS

Job description

Do you enjoy talking to people and thrive off working in a fast-paced environment..? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude..? If yes, we’d like to meet you!

We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage.

For you

We offer a benefits package including:

• Enrolment into Pension Plan
• Meals Provided on Duty
• Employee Discounted Accommodation
• Employee Discount on Food & Beverage and Hotel Restaurants
• Friends and Family, (discounted) Accommodation Rate
• Length of Service related holiday scheme
• Long Service Awards
• Employee of the Month
• Recommend a Friend Scheme
• Free Car Parking (subject to availability)

Salary of £27,060.80 40 hours fully flex

…. as well as real opportunities to develop and gain promotion within the industry.

Responsibilities of an F&B Supervisor:

• The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team.
• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
• Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members
• Ensuring the team deliver on quality and guest satisfaction goals. Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
• Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste
• Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently

What We’re Looking For

The ideal candidate will have:

• Previous experience in a Food & Beverage Supervisor or Team Leader role
• A passion for delivering exceptional customer service
• Strong communication and leadership skills
• The ability to remain calm and organised under pressure
• Experience working within a busy hospitality environment
• Confidence handling financial transactions and payment systems
• Experience of Micros or similar POS systems (advantageous)
• Flexibility to work varied shifts including breakfasts, evenings, events and occasional late finishes

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.