Food & Beverage Senior Team Leader

Thwaites; Malham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Stream wage access

28 days leave

Health plan

Employee discounts

Assistance programme

Parental pay

Apprenticeships

Life assurance

Training programmes

Supportive environment

Job summary

Thwaites is seeking a Senior Food & Beverage Team Leader to support our Deputy & Assistant Managers in a busy Inn. You will lead front of house across bar, lounge, restaurant and terrace, ensuring exceptional service and a smooth guest journey.

This hands-on role requires you to train staff, handle guest feedback, manage complaints, and assist in planning events. You will work flexible shifts across open days to support a thriving hospitality operation.

Qualifications

• Proven experience leading teams in busy hospitality settings.
• Ability to manage guest complaints and maintain brand standards.
• Willingness to work flexible shifts in a 24/7 operation.

Responsibilities

• Lead front of house team across bar, lounge, restaurant and terrace to deliver exceptional service.
• Oversee the full-service guest journey and operations with deputy/assistant managers.
• Coordinate daily operations with the team to ensure smooth service flows.
• Provide kitchen with guest pre-orders to support service.
• Deliver ongoing training and support to uphold brand standards.
• Address guest complaints promptly and effectively.
• Assist in planning and executing events.
• Engage with guests to gather feedback and meet needs.
• Provide performance feedback to team members as required.

Skills

Team leadership

Customer service

Interpersonal skills

Training

Guest feedback

Flexibility

Job description

Are you ready to take the next step in your F&B career?

We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Manager’s in our busy Inn.

Your day to day;

• To lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
• To oversee the full-service cycle and guest journey
• Work closely with the assistant managers to coordinate the daily operations.
• To provide the kitchen team with guest pre orders.
• Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
• Ensure guest expectations are met and addressing any guest complaints in a timely manner.
• Assist in the planning and execution of events.
• Engage with guests regularly gathering feedback and making sure all needs are met.
• Provide the team with performance feedback when required.

Who are we looking for?

You will need to be passionate about delivering a high standard of guest service and proactive to ensure the smooth running of your department and the team under you.

Senior Food and Beverage Team Leader is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You will be able to work in a fast-paced environment staying calm when under pressure whilst leading a team.

We need someone with previous experience of working within a busy, food-led operation.Proven experience of leading a team or management experience is essential preferably in a hospitality, food and beverage or guest service environment.

You will have strong interpersonal skills, able to connect and motivate the team to keep an upbeat and harmonious environment. Experience of handling guest complaints and operational challenges is desireable. You will have a solid background in customer service, delivering a high standard of service to exceed expectations

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment