Food and Beverage Supervisor - Seaham Hall - TDR Restaurant

Seaham Hall; Seaham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

In-house training

Progression opportunities

Service charge share

Employee of the Month

Stream discount card

Wellness programme

Charity events

Sustainable Team scheme

Team member discounts

Job summary

Seaham Hall in County Durham is seeking a Food & Beverage Supervisor to support the Dining Room and Harvey’s Bar. You will lead on-floor service, work with Kitchen and F&B teams, and help deliver a consistently five-star dining experience.

The role requires a minimum of two years in hospitality, excellent customer service and communication, and comfort with Microsoft Office and Simphony EPOS. A positive, team-oriented attitude and reliable transport are desirable.

Qualifications

• A minimum of 2 years’ experience in hospitality (restaurant and/or bar).
• Excellent customer service and communication skills.
• Strong attention to detail ensuring 5-star service standards are met.

Responsibilities

• Deliver attentive, personalised service throughout the guest dining experience.
• Anticipate and respond to special requests professionally.
• Assist with the cleanliness and organisation of all working areas.
• Actively upsell menu items, including starters, desserts, and beverages.
• Attend work consistently well-groomed and in full uniform.
• Participate in training and develop strong menu knowledge to confidently guide and recommend to guests.

Skills

Customer service

Communication

Attention to detail

Teamwork

Professionalism

Tools

Microsoft Office

Simphony EPOS

Job description

Food & Beverage Supervisor - The Dining Room and Harvey's Bar

Location:Seaham Hall, County Durham
Salary:£27,500 per annum (to be discussed at interview, dependent on experience)
Plus:Share of service charge (approximately £2,000 per year)
Hours:Full-time, 40+ hours per week (including weekends and bank holidays)

About Seaham Hall

Seaham Hall is an award-winning luxury resort on the Durham coastline, renowned for exceptional hospitality, fine dining, and outstanding guest experiences. With accolades includingGold Winner at the North East England Tourism Awards for five consecutive years,North of England Hotel of the Year 2023 (Sunday Times), andshortlisted for AA Spa Hotel 2026, we pride ourselves on excellence in everything we do.

We are now seeking aFood & Beverage Supervisorto join our vibrant team, delivering outstanding dining experiences in The Dining Room restaurant and Harvey’s Bar.

The Role

As Food & Beverage Supervisor, you will play a key role in supporting the Restaurant Manager and working closely with the Kitchen and Food & Beverage teams to ensure seamless service and consistently high standards. You will lead by example on the floor, ensuring every guest enjoys a memorable 5-star dining experience.

The Ideal Candidate

You will be a motivated, professional, and service-driven individual with a passion for hospitality. You will have:

• A minimum of2 years’ experiencein hospitality (restaurant and/or bar)
• Excellent customer service and communication skills
• Strong attention to detail, ensuring 5-star service standards are met
• Confidence using computer systems, includingMicrosoft OfficeandSimphony EPOS
• The ability to interact professionally with management, colleagues, and guests
• A positive, team-focused attitude with the ability to work independently
• A well-presented appearance, representing the brand at all times
• Own transportdue to location

Key Responsibilities

• Deliver attentive, personalised service throughout the guest dining experience
• Anticipate and respond to special requests professionally
• Assist with the cleanliness and organisation of all working areas
• Actively upsell menu items, including starters, desserts, and beverages
• Attend work consistently well-groomed and in full uniform
• Participate in training and develop strong menu knowledge to confidently guide and recommend to guests

Benefits

• Comprehensive in-house training as part of your induction
• Clear progression opportunities for the right candidate
• Competitive salary plus service charge share
• Reward and recognition schemes, including Employee of the Month
• Monthly and annual team incentives
• Access toStreamemployee benefits, including aB&Q discount card
• Workplace wellness programme
• Participation in charity events and fundraising initiatives
• Be part of ourSustainable Team scheme, prioritising people and planet
• Up to20% team member discounton gift vouchers and spa experiences
• Work-based pension scheme (subject to eligibility)
• Uniform provided
• Free onsite parking