Food & Beverage Server

The Falmouth Hotel Ltd; United Kingdom; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Full training

Above minimum wage

Growth opportunities

Pension contributions

Staff rewards and events

Job summary

The Falmouth Hotel Ltd is seeking enthusiastic hospitality staff to join our Food & Beverage team. This role supports restaurant, bar and events operations to deliver exceptional guest experiences in a busy hotel setting.

We value a warm, proactive attitude, strong communication and teamwork. Training is provided, with opportunities to develop within our four hotels and access staff discounts and pension contributions.

Qualifications

• Previous experience in hospitality is preferred.
• Positive, friendly and proactive attitude.
• Strong communication skills and professional manner.
• Ability to work well under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.
• Genuine passion for delivering excellent customer service.

Responsibilities

• Provide a warm and professional welcome to all guests.
• Deliver food and drink service across restaurant, bar and events.
• Ensure tables are set and service areas are maintained to a high standard.
• Support the team during busy periods, working efficiently and positively.
• Assist with bar service when required.
• Handle guest enquiries and requests with confidence and professionalism.
• Maintain cleanliness and presentation across all front-of-house areas.
• Work collaboratively with kitchen and wider hotel teams to ensure smooth service.

Skills

Hospitality experience

Customer service

Teamwork

Communication skills

Job description

About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.

With exciting developments ahead, there’s never been a better time to join us.

We are currently seeking enthusiastic, friendly and service-focused individuals to join our Food & Beverage team. This is a varied and hands-on role, supporting our restaurant, bar and events operations to deliver exceptional guest experiences.

Responsibilities

• Provide a warm and professional welcome to all guests.
• Deliver food and drink service across restaurant, bar and events.
• Ensure tables are set and service areas are maintained to a high standard.
• Support the team during busy periods, working efficiently and positively.
• Assist with bar service when required.
• Handle guest enquiries and requests with confidence and professionalism.
• Maintain cleanliness and presentation across all front-of-house areas.
• Work collaboratively with kitchen and wider hotel teams to ensure smooth service.

Requirements

• Previous experience in hospitality is preferred
• A positive, friendly and proactive attitude.
• Strong communication skills and a professional manner.
• Ability to work well under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.
• A genuine passion for delivering excellent customer service.

Benefits

• 100% shared tips
• Full training
• Rates of pay above minimum wage
• Opportunities to grow and progress within our four hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties *please note, we do not offer live in accommodation*