Food & Beverage Manager

Bike Park Wales; Merthyr Tydfil; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an exciting and rapidly growing mountain bike facility in the UK as a Food & Beverage Manager. This role offers the chance to lead a dynamic team, deliver exceptional service, and create innovative food offerings that reflect local and ethical sourcing. You will be responsible for managing operations, fostering a positive team culture, and ensuring high standards of food safety and customer satisfaction. This is an opportunity to make a significant impact in a fun and engaging environment, nestled in the beautiful Brecon Beacons. If you are passionate about food, customer service, and mountain biking, this is the perfect role for you.

Benefits

Non contractual Bonus structure

Sociable hours

Free entry to trails

50% off food in cafe

Discount in bike shop

25 days holiday plus bank holidays

Supportive environment for new ideas

Fun working environment

Beautiful countryside location

Qualifications

• Minimum 1 year in leadership at management level is essential.
• Solid understanding of food safety regulations and hygiene standards.

Responsibilities

• Lead F&B team to deliver exceptional service and customer experience.
• Manage stock, health and safety, and strategic developments.

Skills

Leadership

Customer Service

Food Safety Regulations

Stock Management

Health and Safety Procedures

Communication Skills

Organizational Skills

IT Skills

First Aid Qualifications

Welsh Language

Education

Level 3 Food Hygiene Certificate

Tools

Restaurant Management Software

Microsoft Office

Job description

Supervisory Responsibilities: Food and Beverage Team

About BikePark Wales

BikePark Wales is the UK’s number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The Park is now an internationally recognised destination and a mecca for mountain bikers, descending on Mynydd Gethin, a 491-metre summit. BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products and facilities to the existing site.

The Role

We are seeking an enthusiastic Food & Beverage Manager to spearhead the food and beverage operations. This exciting opportunity will allow the successful candidate to grow our current offer, using imaginative and creative concepts. As the successful candidate you should be experienced in front house management and ideally have the skills and confidence to step in and support the team. Reporting through to the COO, the successful candidate will be expected to take full ownership of their area with a focus on delivering a high quality, seasonal offering, with an emphasis on local, ethically sourced products. You should be exceptionally driven to deliver world class customer service, through creating a world class culture of engaged team members, who are ‘foodies,’ like you!

You will be responsible for your departments stock management, Health and Safety, strategic developments, and operational successes through being a forward thinker who is aware of food trends and capable of creating new offerings as the business expands.

As the ideal candidate, you will be a fun, engaging, and a highly driven individual, that wants to push the limits to see the department, team, and self-excel.

Responsibilities to include:

• Lead the F&B team in delivering exceptional service to all our visitors, ensuring that customer experience is at the forefront of every decision
• Build a strong, united team by attracting, recruiting and training to deliver a world class service
• Lead on the F&B teams group and personal development plans, to nurture the absolute best from the team, creating a fun and engaging environment
• Effectively plan and manage the rotas for all F&B staff including the day to day running of the team
• Lead the team in creating a one team culture that is enthusiastic about delivering great food
• Maximise sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency
• Work with the Executive team in setting and achieving the department KPIs
• Work with the management team and Head Chef to build out creative food offerings, while monitoring the products that work or don't for any reason
• Handling customer complaints, should they arise on the day. Managing any issues as they arise on the day, in a calm manner that allows the customer experience to be unaffected.
• Ensure the F&B team are consistently adhering to company policies and legislative requirements
• Working with Health & Safety Manager to create a safe working environment for the team and visitors
• Ensure all F&B signage including website is correct and up to date with key information on menus, pricing, supplier products, allergen info
• Ensure the overall look and feel of our café, Apres and Shack areas are on brand and the Experience we can offer our customers is of the highest standards.

General team duties:

• To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• To co-operate with relevant health and safety legislation, policies, and procedures in the performance of the duties of the post.
• To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.
• To understand and comply with the Company’s environmental policies
• To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post
• The ideal candidate will have a passion for and previous experience from a quality food and beverage environment
• Minimum of 1 years’ experience in leadership, at management level is essential for this role
• Solid understanding of Food safety regulations and impeccable food hygiene standards
• Level 3 in food hygiene Certificate
• Experience in and understanding of stock, pricing, and its movement
• Exceptional personal standards and understanding of customer service
• Outstanding organisation and planning skills and a good eye for detail. Identifying a potential problem and acting quickly to resolve it
• Excellent people skills with the ability to build strong relationships, internally and externally across all teams, effective communication skills both verbal and written
• A hard working and adaptable manner, with a solid common-sense approach
• A knowledge of health and safety procedures
• Active approach to improve standards across the site
• Good IT skills (restaurant management software, Microsoft office package)
• A keen interest in MTB and BikePark Wales
• Full DBS certificate
• First Aid Qualifications/Experience
• Ability to communicate in the Welsh language

What we can offer you in return:

• Non contractual Bonus structure
• Sociable hours (includes weekend work but very few late evenings)
• Free entry to the trails and uplift service
• 50% off food in the cafe and discount in the bike department.
• Discount in our bike shop
• 25 days holiday, plus bank holiday allowance
• Freedom to introduce and implement ideas and a supportive environment to experiment and make change
• A fun, friendly working environment in a beautiful countryside location
• A chance to be a major part of building something special.

If you wish to apply for this role, please e-mail a CV and cover letter, detailing why you are the right person for the role to [e-mail]

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.

BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

BikePark Wales is responsible for deciding how it holds and uses personal information about you and complies with all data protection law and principles. Any personal information that you provide to us during the recruitment process will be stored on a computer to assist with the administration of the recruitment process.

We will use the personal information we collect about you to:

• Assess your skills, qualifications, and suitability for the role;
• Carry out background and reference checks, where applicable;
• Communicate with you about the recruitment process;
• Keep records related to our hiring processes; and
• Comply with legal or regulatory requirements.

We also need to process your personal information to decide whether to enter into a contract of employment with you, but we will not store your personal information for any longer than is necessary.