Food & Beverage Manager

The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, leading the F&B team to ensure customer satisfaction and managing the business for profitability. Responsibilities include managing food and beverage costs, upholding menu standards, and controlling inventory.

Carry out Duty Management shifts according to DM ROTA and business needs.

MAIN RESPONSIBILITIES:

Duties

• Attend weekly Head of Department meetings, maintaining confidentiality of discussed issues.
• Manage food and beverage service across restaurant, bar, room service, conferencing, and outside catering.
• Ensure cleanliness and maintenance of outlets and equipment.
• Coordinate with Maintenance for prompt maintenance requests, prioritizing guest needs.
• Coordinate between Food & Beverage and Front Office for conference preparations.
• Assist in preparing monthly reports on restaurant, bar, and conference performance.
• Manage and guide outlet staff, including Food & Beverage Supervisors.
• Prepare weekly and monthly forecasts for various outlets.
• Maintain liaison with Conference Sales Manager and Conference Coordinator.
• Adhere to Emergency Communication procedures; ensure media inquiries are handled by the designated spokesperson.
• Implement the hotel’s vision and demonstrate Accor Values.
• Perform any other duties assigned by your manager.
• Operate within liquor licensing guidelines and House Management Policies.
• Maintain RSA certification and adhere to RSA principles.

Talent & Culture Responsibilities

• Establish ongoing on-job training programs aligned with brand standards.
• Induct new staff following guidelines, ensuring compliance with standards and procedures.
• Maintain open communication through briefings and meetings.
• Develop staffing strategies to meet financial and service targets.
• Build a cohesive team that trusts and takes responsibility.
• Implement training initiatives focused on service standards.
• Develop strategies to minimize staff turnover.
• Conduct performance appraisals and address performance issues.
• Ensure staff presentation aligns with hotel standards.
• Encourage effective communication within the team and other departments.
• Recruit skilled staff with potential for customer-focused service.
• Manage staff in accordance with relevant employment awards and complete induction within 4 weeks.

Health & Safety

• Report any incapacity to perform tasks safely.
• Participate in workplace health and safety consultations.
• Follow safety policies, including handling hazardous chemicals and machinery safely.
• Keep equipment in good working order.
• Participate in WH&S training and report hazards or incidents promptly.
• Contribute to risk assessments and work with the rehabilitation program.
• Maintain hygiene standards for food handling.
• Be familiar with fire and evacuation procedures.

Systems & Procedures

• Report system issues and suggest improvements.
• Follow policies outlined in brand and departmental manuals.
• Complete duties thoroughly and provide clear handovers.

Customer Relations

• Provide friendly, professional service to all guests.
• Lead by example in guest interactions, striving for total satisfaction.
• Proactively address guest requests and issues, involving management when necessary.
• Foster trust and teamwork among colleagues.
• Respect cultural diversity and promote positive interactions.
• Actively promote hotel facilities and promotions.
• Implement service standards and continually improve service quality.
• Handle operational issues promptly and positively resolve complaints.
• Respond to correspondence within 24 hours and maintain good PR.
• Personalize service and encourage staff initiative.
• Seek and act on customer feedback for continuous improvement.

Other

• Complete tasks accurately and timely.
• Participate in training and departmental meetings.
• Adhere to EEO and Harassment policies.
• Maintain confidentiality of information and transactions.
• Ensure outlets are neat and operational.
• Manage hotel assets responsibly.
• Address harassment and discrimination complaints promptly.
• Securely store intellectual property and data.
• Report any loss or damage to assets.
• Perform other reasonable duties as required.

Qualifications

• Minimum 2 years of relevant experience.
• Excellent customer service skills.
• Strong communication skills.
• Knowledge of food and beverage menu items.
• Basic math skills for transactions.
• Attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Understanding of hygiene and safety practices.
• Team player with good interpersonal skills.
• Flexible schedule, including evenings and weekends.

Additional Information

Special Note: The role requires handling confidential information with discretion. The job description is a guide and may be amended to meet business needs.

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