Food And Beverage Associate - 37 Hours

Delta Hotels By Marriott York; York and North Yorkshire; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage at Mariano

Free use of Leisure Club facilities

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York offers a premium 4-star experience and requires a friendly server to deliver food and drinks to guests, set tables for events, and coordinate with kitchen for timely service.

You will maintain cleanliness, handle payments, and ensure guest satisfaction while complying with safety policies and hotel standards. A supportive team environment and growth opportunities are available.

Qualifications

• Provide friendly, efficient service to guests in a fast-paced hotel setting.
• Take accurate orders and handle cash or electronic payments.
• Communicate clearly with kitchen and bar for menu queries and timings.

Responsibilities

• Serve food and alcoholic beverages in line with service standards.
• Set tables for events and maintain cleanliness of work areas.
• Record orders in the POS system and monitor guest satisfaction.
• Follow health, safety and security policies and assist teammates as needed.

Skills

Guest service

Cash handling

Communication

Team player

Tools

POS system

Job description

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Position Summary

Serve food and
alcoholic beverages to guests in accordance with hotel service standards and
applicable legislation. Set tables according to the type of event and service requirements.
Answer questions regarding menu selections and communicate with the kitchen
regarding menu queries, waiting times, re-cooked orders and product availability.
Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen and relevant team members.
Record orders accurately using the hotel's point-of-sale system at the time of order.
Check with guests throughout their meal to ensure satisfaction with each food course and/or beverage.
Maintain cleanliness and presentation of work areas, crockery, glassware and equipment throughout the day, following clean-as-you-go procedures.
Complete closing duties, including cleaning and storing equipment, restocking supplies, returning equipment to the appropriate locations, switching off lights and completing relevant cleaning and closing checklists.
Present guests with an accurate bill and process payment using the hotel's approved electronic payment methods.
Follow all hotel health, safety and security policies and procedures. Report accidents, injuries and unsafe working conditions to the appropriate manager and complete required safety training.
Ensure uniform and personal presentation are clean, hygienic and professional.
Maintain confidentiality of company and guest information and protect hotel assets.
Welcome and acknowledge guests in a warm, friendly and professional manner, anticipate and respond to their service needs, provide appropriate assistance to individuals with disabilities and thank guests for their custom.
Communicate clearly and professionally with guests and associates.
Develop and maintain positive working relationships with colleagues and other departments, support the team in achieving common goals and listen and respond appropriately to colleagues' concerns.
Ensure adherence to quality, food safety and service standards.
Stand, sit or walk for extended periods of time or for the duration of a shift where required. Move, lift, carry, push, pull and place objects weighing up to approximately 4.5 kg without assistance.
Undertake any other reasonable duties as required by management, supervisors and shift leaders.