Food and Beverage Team Leader

Changeworknow is part of the Access Group; Filey; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Job summary

Away Resorts in Filey is seeking a dynamic team leader to run shifts in our busy on-site restaurant and bar, ensuring guests have a memorable stay.

You will motivate a team of F&B assistants, manage rotas, upsell, control costs, and handle customer feedback with a calm, solution-focused approach.

Holiday park environment, strong service culture, and weekend/bank holiday work are part of the role.

Qualifications

• Ability to lead a team in a fast-paced environment.
• Strong customer service focus with a track record of excellence.
• Experience driving revenue through upselling and initiative.

Responsibilities

• Lead a team of F&B assistants and ensure smooth running of service.
• Manage rotas to ensure adequate cover during busy periods.
• Share best practices and upsell to boost revenue.
• Help control margins by managing stock, wastage, and costs with FOH and kitchen teams.
• Handle customer complaints effectively and support team performance.
• Motivate the team to deliver delightful guest experiences, even when busy.

Skills

Team leadership

Customer service

Problem solving

Upselling

Rota planning

Education

Level 2 hygiene certificate

Job description

Location: Tattershall Lakes, Lincolnshire

Hours of Work: 40 hours permanent- Weekends required

Location:The Bay Filey, Primrose Valley, Filey, Yorkshire

Hours:Variable - some evenings & weekends required - must be available to work over the festive period!

Salary:£13.75 per hour - paid weekly!

Due to the nature of this role you must be 18+

What we need in a nutshell

We’re looking for a team leader who loves being where the action is. You’ll be making everything run smoothly, leading shifts and getting stuck in yourself in our busy onsite restaurant and bar, making sure our guests want to come back again and again.

Who are we?

Our holidays are amazing and it's our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award winning company with big plans - we need to talk.

What you’ll be doing

Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant. This includes:

• Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team
• Managing rotas so that we always have the right level of cover
• Identifying and sharing best practice with team, including upselling effectively
• Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly
• Dealing with customer complaints and managing performance within your team
• Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you feel you have the ability to lead a team with confidence in a busy environment and you can tick the following boxes, we want to hear from you:

• Previous experience in a fast-paced and busy F&B environment
• Experience of driving revenue – we can help you with training
• A problem solver who can manage difficult situations well
• A champion in delivering excellence in customer service with evidence of previous successes
• Preferably a level 2 hygiene certificate but this is not a deal breaker as we can do this training on site

It’s the icing on the cake if you have specific experience on a holiday park, but don’t worry if you don’t, we provide lots of training.

We have a can‑do, people‑centered ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is the perfect role to kick start your career with Away Resorts and it can lead to many more opportunities and career progression if you want it to. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!