Food and Beverage Team Leader

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel management company in Derry is seeking a Food and Beverage Team Leader to ensure high service quality and guest satisfaction. The ideal candidate will have strong leadership skills and experience in food and beverage management. The position offers a full-time contract with a competitive salary and benefits including staff rates at Hilton Hotels and training opportunities.

Benefits

Use of City Hotel Leisure Centre

Group Pension Scheme

Free staff meals

Employee of the Month / Employee of the Year

Discounts across Hilton Brand

Staff Training for career progression

Employee events

Qualifications

• Significant experience in a food and beverage role.
• Ability to lead shifts and manage staff effectively.
• Confidence in customer engagement and satisfaction.

Responsibilities

• Lead service at the hotel food and beverage outlets.
• Train staff on promotions and standards.
• Ensure food and beverage are prepared according to company standards.

Skills

Leadership

Customer Service

Food Service Management

Conflict Resolution

Job description

Overview

Join to apply for the Food and Beverage Team Leader role at Focus Hotels Management Limited.

Job Ref: FOC1861 • Branch: City Hotel Derry • Location: City Hotel Derry, Londonderry • Salary/Benefits: £12.94 per hour with additional benefits including staff rates across Hilton Hotels worldwide and access to hotels leisure centre. • Contract type: Permanent • Hours: Full Time • Shift pattern: Variable, including evenings and weekends • Hours per week: 40 • Posted date: 05/09/2025 • Closing date: 28/09/2025

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and close to the city walls. The City Hotel Derry offers facilities including 158 bedrooms, extensive conference and banqueting facilities, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompsons on the River Restaurant, Coppins Bar and secure car parking.

We have over 190 staff and offer a range of career opportunities across departments including food & beverage; sales; reception; administration; maintenance and housekeeping. We invest in our people and provide ongoing training and development to promote within the business.

Responsibilities

• Lead service at the City Hotel Food & Beverage outlets and supervise staff on shifts to ensure a consistently high level of service and guest satisfaction.
• Meet and greet customers, assess requirements, and pass on relevant information (e.g., fire evacuation procedures).
• Ensure beverages and food are prepared and served according to company standards and statutory regulations; maintain customer satisfaction at all times.
• Maintain full product knowledge of the hotel facilities.
• Train staff on promotions, including food and drink.
• Respond to customer complaints and comments in a positive and constructive manner.
• Support achievement of the business objectives related to revenue, costs, and teamwork.
• Demonstrate good all-round food service and bar skills; build rapport with guests and staff; supervise shifts to ensure high service delivery.
• Be confident with people, able to sell and think on your feet.
• Enjoy the physical nature of the job and being part of a team; have a flair for customer service and take pride in a job well done.
• Have relevant previous experience and participate in preparing, checking, and monitoring departmental forecasts and rotas to align with budgets and service needs.
• Assist in cost control through correct stock usage, storage, rotation, par levels, purchase orders, and minimising wastage as per Company standards.
• Assist with monthly stock takes and address discrepancies in line with Company standards.

Benefits

• Use of City Hotel Leisure Centre
• Group Pension Scheme
• Free staff meals
• Employee of the Month / Employee of the Year
• Staff Rates for Accommodation / Rooms; Food & Beverage Discounts; Leisure Centre / Spa Discounts across Hilton Brand
• Staff Training for career progression
• Employee events (e.g., Children's Christmas Party, Staff Christmas Party) and year-round events
• Flow Training with additional certificates that can be added to CV

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality