Food and Beverage Assistant

HGI2 - Food & Beverage; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts for friends & family

Food & beverage discounts

Christmas gifts and parties

Cycle 2 work scheme

Life assurance

Employee assistance programme

Job summary

Hilton Garden Inn London Heathrow is seeking a Food and Beverage Assistant to deliver friendly service in our outlets. You will listen to guests, make recommendations, and ensure smooth service with accurate billing.

The role offers a competitive salary (£26,520 per year plus Tronc) and benefits, including meals on duty and staff discounts. A fast-paced hotel environment provides growth opportunities.

Qualifications

• Excellent communication with guests and team members.
• Present a smart, professional appearance at all times.
• Maintain composure and accuracy in a fast-paced environment.

Responsibilities

• Serve food and drinks in assigned outlets in a friendly, timely manner.
• Listen to guest needs and build natural rapport.
• Offer knowledgeable food and drink recommendations.
• Process payments and raise bills accurately.
• Clear and reset tables between guests.

Skills

Strong communication

Smart professional appearance

Under pressure

Team player

Proactive approach

Job description

Salary – £26,520 plus Tronc (very competitive)

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do...

Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Strong communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.