Food and Beverage Assistant (KD13314)

University of Bath; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent UK university is seeking a Food & Beverage Assistant to ensure exceptional customer experiences. The role involves taking orders, serving food, and maintaining catering areas in a lively environment. Candidates must have a strong customer service background and be able to work effectively within a team. Full training is provided, and the position includes a range of benefits such as professional development opportunities and a supportive work environment.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discounts at Team Bath gym

Generous employer contributory pension schemes

Generous annual leave allowance

Free entry to the Holburne Museum

Qualifications

• Proven track record in customer service in fast-paced environments.
• Desirable experience in the hospitality industry.
• Ability to work efficiently as a team player.

Responsibilities

• Take customer orders and serve food and drinks.
• Operate tills and handle transactions accurately.
• Keep food stations stocked and ready for service.
• Assist with cleaning and maintaining catering areas.
• Learn barista skills with training provided.

Skills

Customer service

Teamwork

Calm under pressure

Job description

Love great food and enjoy delivering exceptional service? Join us as a Food & Beverage Assistant and become a member of a team that makes every customer experience unforgettable! In this role, you'll ensure the smooth day-to-day running of our catering operations and provide outstanding service at all times.

What you’ll do:

• Take customer orders and serve food and drinks with a smile
• Operate tills and handle transactions accurately
• Keep food stations stocked and ready for service
• Assist with cleaning, clearing tables, and maintaining catering areas
• Learn barista skills with full coffee machine training provided

This role is primarily Monday to Friday, with early mornings and late evenings included. Occasional weekend shifts will be required during busy University events such as Open Days.

Qualifications

• You will bring a proven track record of delivering exceptional customer service in a fast‑paced, customer‑focused environment.
• Previous experience in the hospitality industry is highly desirable.
• You're a strong team player who remains calm, professional, and solutions‑focused under pressure, as peak periods can be extremely busy.
• During quieter times, you'll take initiative by identifying tasks that keep the operation running smoothly and ensure everything is fully prepared for the next service.

We provide full training and a uniform, opportunities for development and career progression, and a supportive team environment where your contribution matters. If you're passionate about delivering outstanding customer service and want to be part of a great team, we'd love to hear from you!

This role is offered on a full‑time, permanent basis, 36.5 hours per week.

Benefits

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family‑friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest‑Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.