Food & Beverage Supervisor

The Lensbury; Teddington; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Free meals on duty

Staff stays discount

Gym & pool access (after 30 days)

EAP 24/7

Discount portal

Fully funded Apprenticeships

Training & development

Staff awards & events

Cycle to work

Onsite parking

Refer a Friend

28 days paid leave incl. holidays

Job summary

The Lensbury is seeking a Food & Beverage Supervisor to oversee daily F&B operations across outlets and lead the team to deliver outstanding guest service.

You will manage setup, focus on service standards, and assist with menus, promotions and events to boost revenue while ensuring compliance with health and safety regulations.

Qualifications

• Proven leadership abilities with strong communication and organisational skills.
• Solid knowledge of F&B operations, service skills and cost control.
• Ability to work under pressure in a fast-paced hospitality environment.
• Flexibility to cover evenings, weekends and public holidays as required.

Responsibilities

• Supervise and coordinate day-to-day F&B operations across outlets.
• Provide leadership and guidance to the F&B team and ensure service standards.
• Oversee setup and prep of dining areas, ensuring cleanliness and stock.
• Monitor service quality and address issues promptly.
• Assist menu development, promotions and events to drive revenue.
• Maintain inventory and minimise waste through effective stock rotation.
• Ensure compliance with health, safety, food hygiene and licensing laws.
• Handle guest enquiries and feedback professionally to achieve satisfaction.
• Collaborate with Kitchen, Housekeeping, Membership and Front Office.
• Conduct audits to maintain hygiene and presentation standards.

Skills

Leadership

F&B operations

Guest service

Cost control

Job description

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction.

Benefits

• Free meals whilst on duty
• Staff rate stays at The Lensbury and within Iconic Hotels & Resorts
• Use of gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free onsite parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Supervise and coordinate the day-to-day operations across all our F&B outlets.
• Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
• Oversee the setup and preparation of dining areas, ensuring they are clean, organised, and properly stocked with supplies.
• Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
• Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
• Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
• Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
• Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
• Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
• Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
• Ensure team members are working flexibly to meet business requirements, across all F&B areas, moving between outlets to cover business peaks or breaks.
• Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members’ Club setting.
• Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
• Strong knowledge of F&B operations, including service skills and cost control.
• Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and public holidays as required.
• Personal Licence holder (preferred but not essential)