Foh Team Member

Sussex Inns; Havant; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Employee discount

Job summary

Sussex Inns in Havant seeks a friendly Front of House team member to deliver excellent customer service and a positive guest experience. You will greet guests, take orders, and process payments in a fast-paced setting.

This part-time, zero-hour contract offers 16–20 hours per week with Monday to Friday shifts and weekend availability. An employee discount and friendly independent atmosphere await you.

Qualifications

• Previous customer service experience preferred.
• Hospitality knowledge is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Multitasking

Customer-centric mindset

Problem-solving

Tools

Point-of-Sale System (POS)

Job description

Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types

Part-time, zero-hour contract

Benefits

Employee discount

Expected hours

16 – 20 per week

Additional pay

• Tips

Schedule

• Monday
  to Friday
• Weekend
  availability is a must