FOH Team Member

Sussex Inns; Waterlooville; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Job summary

Sussex Inns in Waterlooville is seeking a friendly Front of House team member to deliver excellent customer service, greet guests, take orders, and ensure a welcoming atmosphere during busy service. This on-site role requires clear communication and a customer-centric approach to help maintain a smooth flow of guests.

Weekend availability is expected, with opportunities to earn tips. Some hospitality or bar operation experience is a plus, and employee discounts are offered in addition to a

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Communication

Interpersonal skills

Multitasking

Customer-centric

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Benefits

• Benefits - Employee discount

Expected Hours

6 – 30 per week (to be discussed)

Additional Pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must