FOH Team Member

The Red Lion; Waterlooville; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Red Lion in Waterlooville seeks a Front of House team member to deliver outstanding customer service and ensure a welcoming, hospitable experience for all guests.

Role involves taking orders, handling payments with a POS system, and collaborating with staff to maintain smooth service in a busy independent venue. Weekend availability is preferred and flexibility with hours is expected.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly and approachable demeanor with a customer-centric mindset.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Customer-centric

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits

• Employee discount

Expected hours: 6 - 30 per week (to be discussed)

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation: To be discussed